Question 1

DiZNEW provides tracking links for express and sea shipping to help you monitor your shipments.

Accepted Answer

Here are the tracking links for your shipments: Express Shipping: DHL Tracking Links:https://www.dhl.com/us-en/home/tracking.html  Fedex Tracking Links: https://www.fedex.com/en-us/home.html UPS tracking Links: https://www.ups.com/track?loc=en_US&requester=ST/ Sea Freight Vessel Tracking: https://www.vesselfinder.com/ https://www.marinetraffic.com/https://www.vesseltracker.com/

Question 2

DiZNEW provides indicative shipping lead times with potential variations due to external factors.

Accepted Answer

DHL express shipping typically has a lead time of 3-6 days. Please note that the transit times stated are indicative and based on the fastest express air freight options provided by the shipping providers. Your final transit time may differ due to various circumstances, such as bad weather, peak period delays, or regulatory clearance requirements. DiZNEW has no liability or responsibility for discrepancies between the indicative and the actual transit time.

Question 3

DiZNEW does not offer cash refunds for custom orders but provides credit notes for quality issues reported within 14 days.

Accepted Answer

At DiZNEW, we are confident in our quality and take it very seriously. If you find issues with your order, please contact us within 14 days of receiving your items. Should there be any concerns about the quality of the product, please email us with your order details and high-resolution photos of the issues. If possible, providing a video would be even better. As all orders are custom-made, we do not offer cash refunds. Instead, we can issue a credit note to cover the full cost of your order.

Question 4

DiZNEW does not automatically provide shipping insurance, and clients are advised to purchase insurance to cover potential losses.

Accepted Answer

For shipping, we do not buy insurance by default. In cases where shipments are missing or stuck in customs at your destination country, DiZNEW is not liable for any losses once the goods have been handed over to the shipper. We recommend that you arrange for the purchase of insurance based on your cargo invoice value to protect your goods against such force majeure occurrences.

Question 5

DiZNEW offers shipping to most locations worldwide, with custom quotes available upon request.

Accepted Answer

Yes, we ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote.

Question 6

DiZNEW manages export permits and customs documentation, with DDP including customs duties, while EXW and FOB do not.

Accepted Answer

All shipments handled by DiZNEW will have their export permits and customs documentation completed; however, these charges are included in the shipping costs. If you prefer to make your own shipping arrangements, please note that DiZNEW will base the order on an FOB (Free on Board) basis, meaning you will be responsible for the transportation of the goods from the shipping port, as well as the export clearance of the goods to your destination. For orders shipped under DDP (Delivered Duty Paid) incoterms, DiZNEW will handle customs clearance as well as all customs duties and fees at the destination country. For orders shipped under EXW (Ex Works) terms, you will be responsible for all shipping arrangements, including export clearance and importation at your destination. This means you will handle customs duties and any associated fees. In summary:DDP: Includes customs duties and clearance, handled by DiZNEW.FOB: You are responsible for transportation and export clearance.EXW: You are responsible for all shipping arrangements and customs clearance. We will provide all necessary shipping documentation for you to submit to the customs office.

Question 7

DiZNEW provides customized shipping quotes based on your address and order details.

Accepted Answer

For shipping rates, please contact us with your address and order quantity details to receive a custom quote.

Question 8

We use a variety of shipping providers, including DHL, FedEx, UPS, and trusted freight forwarders, to ship orders by air or sea freight. Delivery times vary based on the shipping method and location, with ocean freight generally taking longer than air freight.

Accepted Answer

We utilize various shipping providers, including DHL, FedEx, UPS, and trusted freight forwarders, to ship your orders via air or sea freight. Please note that delivery times can vary based on the shipping method and destination, with ocean freight typically taking longer than air freight.

Question 9

We offer various Incoterms for shipping, including EXW, FOB, CNF, CIF, DDP, and DAP. Each term defines the responsibilities of the seller and buyer regarding costs, risks, and delivery methods, applicable to both air and sea freight.

Accepted Answer

WHAT INCOTERMS YOU OFFER? We provide a range of Incoterms to facilitate your shipping needs: 1.EXW (Ex Works): The seller delivers goods at a specified location. The buyer assumes all costs and risks, including customs and transportation. Applicable for both air and sea freight. 2.FOB (Free On Board): The seller is responsible for the goods until they reach the port. The buyer pays for freight charges. If “FOB destination, freight prepaid,” the seller covers freight costs until delivery, assuming no insurance claims. Applicable for both air and sea freight. 3.CNF (Cost and Freight): The seller manages loading and transportation to the destination port. The seller covers transportation costs to the final port. Risk transfers to the buyer once goods are loaded onto the vessel; the buyer must arrange insurance. Applicable for both air and sea freight. 4.CIF (Cost, Insurance, and Freight): The seller pays for shipping costs to the destination port and provides insurance for the goods. Applicable for both air and sea freight. 5.DDP (Delivered Duty Paid): The seller takes on all risks and costs, including import duties and freight charges. This term applies to all modes of transportation, including air, road, and sea freight. 6.DAP (Delivered At Place): The seller delivers goods to a specified location, covering all costs and risks until unloading. Applicable for all modes of transportation. These Incoterms are designed to clarify responsibilities and ensure smooth transactions in international shipping.

Question 10

Incoterms, or International Commercial Terms, are trade rules by the International Chamber of Commerce (ICC) that clarify buyer and seller responsibilities in shipping. Key terms include FOB, CIF, DAP, and EXW. Understanding these terms is vital for smooth international trade.

Accepted Answer

WHAT ARE INCOTERMS? Incoterms, or International Commercial Terms, are trade rules set by the International Chamber of Commerce (ICC) to define the responsibilities of buyers and sellers in international shipping. The latest version is from 2020. Key Points: Responsibility: Incoterms clarify who pays for shipping, insurance, and assumes risk. Common Terms: FOB (Free On Board): Seller delivers goods on board the ship; risk transfers at that point. CIF (Cost, Insurance & Freight): Seller pays for shipping and insurance; risk transfers when loaded. DAP (Delivered At Place): Seller delivers to a specified location, covering costs until unloading. EXW (Ex Works): Seller makes goods available at their location; buyer handles all transport and risks. Conclusion: Understanding Incoterms is crucial for smooth international trade.

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